Malaysia makes passport applications easier with new app
Malaysia has introduced a new mobile app to make applying for passports faster and easier.
The Queue Management System (QMS) app allows people to book queue numbers in advance, reducing long waiting times at the Immigration Department.
Since the app was launched in January, many users have praised it for saving time. Writer Ang Yee Shyuan, 44, said she no longer had to line up for hours outside the Immigration Department at the Urban Transformation Centre (UTC) in Komtar.
“I didn’t have to arrive early and wait outside for a queue number. The process was very smooth,” she told reporters.
Ang, who applied with her two children, completed the entire process in about an hour, including receiving their passports.
An official from the Immigration Department said the QMS app allocates queue numbers daily at 6 a.m. based on the office’s capacity.
On weekdays, three counters operate, offering 200 to 300 slots, while weekends have around 150 slots with just one counter open.
The system has also made exceptions for senior citizens aged 60 and above, as well as individuals with disabilities. They can still walk into the office to apply for or renew their passports without booking through the app.
The QMS app has helped reduce crowds and improve the efficiency of passport applications, making the process much more convenient for travellers.
