New Thai rules force airlines to pay for late flights

The Civil Aviation Board has approved new rules to better protect travellers, especially those who only learn about disruptions after arriving at the airport.

The Civil Aviation Authority of Thailand (CAAT) said airlines must now offer food, drinks, and communication access, such as phones and emails, if international flights are delayed by more than two hours.

For delays longer than five hours, passengers are entitled to additional support, including at least 1,500 baht ($40.50) in cash or an equivalent in vouchers, credit, or flyer miles. They can also cancel their trip and ask for a refund.

Airlines must provide accommodation and transport if needed.

For delays over 10 hours, passengers will receive between 2,000 baht ($54.00) and 4,500 baht ($121.50), depending on the flight distance. These rules also apply if a flight is cancelled without at least seven days' notice.

Domestic travellers will now receive 1,200 baht ($32.40) for delays over five hours, an increase from 600 ($16.20) and 1,500 baht ($40.50) for cancellations. Other forms of compensation, such as travel credits or vouchers, can also be offered.

Tarmac delays, where passengers wait on the plane before take-off, are also covered.

Per the new rules, airlines must ensure air circulation, working toilets, and medical help if needed and if a flight does not take off within three hours, passengers must be allowed to leave the plane unless it risks safety or disrupts air traffic control.

The CAAT said the updates are meant to improve fairness and support for travellers.