What’s new in Malawi’s passport system and how it helps citizens abroad
Malawi has resumed issuing passports after completing the switch to a new permanent system, bringing an end to delays and travel problems that have frustrated citizens for more than a year.
The system was launched on Friday, July 25, following a major upgrade by Indian firm Madras Security Printers.
A cyberattack in March 2024 crippled passport services and forced the government to use a temporary setup that caused serious issues for Malawians at home and abroad.
Some travellers were arrested, stopped at border posts, or faced long delays due to problems with scanning.
The new platform includes electronic passports with chips, online applications and bookings, and more ways to pay, including mobile money.
It also meets international travel standards. Officials say passport services will now be offered in more areas, and backlogs will be cleared in under a month.
Lilongwe is the first city to start using the system, with other centres expected to begin next week.
In a statement, Homeland Security Minister Ezekiel Peter Ching’oma thanked citizens for their patience and confirmed the full return of services.
To help travellers, Malawi will send copies of the new passport to foreign governments to make sure Malawians are not stopped at airports or borders.
The government says it hopes the new system will restore trust and ease international travel for thousands of people.
This story is written and edited by the Global South World team, you can contact us here.
